Online Delivery Policy FAQs

Free standard delivery on all orders over £50

Delivery Policy

Donald Russell Delivery

At Donald Russell, we aim to provide you with the best quality and service possible. We use national couriers to deliver your order, which is professionally frozen at the peak of perfection at no extra charge then securely packed in our pioneering chilled boxes. This ensures you can enjoy restaurant-quality produce, delivered direct to your door.

Delivery options

Standard delivery fee*

£10.00 standard delivery: all day delivery service, Tuesday - Saturday, to a single UK mainland, or Scottish island address (excluding ZE and HS postcode areas)
Free delivery on all orders containing products worth over £50 (excludes eco packaging and gift vouchers)
*standard delivery charge includes gross weight and packaging of order

Free standard delivery

On all orders containing products worth over £50 (excludes eco packaging and gift vouchers), to a single UK mainland, or Scottish island address (excluding ZE and HS postcode areas) will be delivered to you for free..

Northern Ireland delivery

Due to challenges imposed by Brexit, we are unfortunately unable to deliver to Northern Ireland at this time.
We remain hopeful that this situation will change in the near future, so that we can deliver to our valued customers in Northern Ireland once again.

Remote area delivery

Remote areas are: The Outer Hebrides, Shetland, The Channel Islands, Isle of Man, and The Isles of Scilly

Minimum spend for an order sent to a remote area is £60.

For orders over £60, delivery to a remote area will cost £12.

Earliest delivery date (standard delivery)

We can deliver your order on any day that suits you, from Tuesday to Saturday inclusive. The earliest delivery date available is usually no more than two working days from the date you place your order, and is often less, e.g:

 

  • Next day delivery (certain postcodes): Order by 10am Monday - Friday, get your order the next day.
  • Order after 10:00am on Monday, get your order on Wednesday.
  • Order after 10:00am on Tuesday, get your order on Thursday.

Your order will be delivered on the date you choose, between 7.00am and 8.00pm. (the delivery window may be extended during peak times or by force majeure).

We can't give you an exact time for delivery, but we can ask the driver to leave it somewhere safe if you're out. To arrange this, please call us on 01467 629 666 once you have placed your order and we can add these instructions for the courier. This can be somewhere else such as a neighbour's address, or a safe place to leave your box such as a patio or garage.

You can also arrange delivery to your workplace or to a neighbour or friend if it's more convenient, at no extra charge.

Please note that delivery dates may be affected by public and bank holidays. You can always see the next available delivery date on our delivery date calendar at checkout, but if you are in any doubt, please feel free to call us on 01467 629 666 and we'll answer any queries you might have.

Delivery restrictions on certain products

Wine products cannot be delivered to Northern Ireland, the Isle of Man, the Channel Islands nor the following postcodes -  

 

AB31 to AB38, AB40 to AB56 
HS (all)
IV1 to IV28, IV30 to IV32, IV36, IV40, IV41 to IV52 to IV56, IV63 
KA27 & KA28  
KW (all)
PA20 to PA38, PA41 to PA49, PA60 to PA78 
PH4 to PH44, PH49, PH50   
PO30 to PO41
ZE (all)

Ice cream delivery restrictions

Ice cream products cannot be delivered to Northern Ireland, the Isle of Man, the Channel Islands nor the following postcodes -  

 

HS (all)
IV20 to IV24, IV26, IV28, IV40 to IV56
KA28  
KW (all)
PA20
PA34, PA36 to PA49, PA60 to PA80

PH30 to PH44, PH49, PH50
PO30 to PO41
ZE (all)