At Donald Russell we care passionately about our product and our people. We know that it is vital to have the right people to build our company and practice our brand values of honesty, integrity, unity, agility, passion and ambition.
Donald Russell is a quality, online food business with a heritage in butchery. We source, craft and show case the best of Scottish produce and supply direct to customers across the UK and to the world’s top restaurants and luxury hotels. Headquartered in Inverurie, Aberdeenshire, we have 168 colleagues in various roles across our three sites at Inverurie, Kintore and London.
Christmas is one of our busiest times of the year, and we have opportunities to join us, on a fixed term basis, on the run up to Christmas.
Based within the Contact Centre at our Inverurie office, the role involves taking telephone calls and enquiries from new and existing customer, placing orders on our in-house system, as well as assisting in resolving and reporting any customer related complaints if they arise.
You will also be responsible for keeping accurate records of customer interactions and carry out various administrative duties relevant to the role, such as following up on customer enquiries. Additionally, you will support the Customer Services to improve the customer service experience.
As the “voice” of Donald Russell, applicants should possess exceptional communication skills, with an ability to display confidence, patience, tact and diplomacy when dealing with difficult situations. Strong MS Office skills are essential, as is the ability to learn a bespoke IT package. Previous experience within a Contact/Service Centre environment would be advantageous, but not essential as full training will be given.
The opening hours of the Contact Centre are as follows
• Monday to Friday 9 am – 5 pm
• Saturday 10 am - 4pm
• Sunday 10 am – 4 pm (potentially during October – December only)
This is an on call role (zero hours) and no hours are guaranteed – however, full flexibility to cover different shifts during these hours is advantageous but not essential, however, would allow for more hours to be offered. The role will be on a fixed term basis and envisaged to end mid – end January 2024.
All successful applicants will have to undertake and satisfactorily pass a basic Criminal Record Check as this role involves managing financial transactions with our customers.
Donald Russell are a quality, online food business with a heritage in butchery. We source, craft and show case the best of Scottish produce and supply direct to customers across the UK and to the world’s top restaurants and luxury hotels. Headquartered in Inverurie, Aberdeenshire, we have 166 colleagues in various roles across our three sites at Inverurie, Kintore and London.
Christmas is one of our busiest times of the year, and we have various opportunities to join us, on a fixed term basis, on the run up to Christmas. All roles are based at our Fulfilment Centre at Kintore, working full time between 06.00 – 14.00 hours Monday to Friday. You must be able to reliably commute to start at this time. If you want to work part-time, we would be happy to discuss various work patterns within the above hours. Some overtime would be expected, which will involve weekend working. All roles require a good understanding of both verbal and written English.
All are Fixed Term roles and will end on 22 December 2023. Successful applicants must be available for the full duration of the contract. To allow for training, start dates will be staggered during September & October.
General Operative – Packing:
This role is responsible for packing frozen customer orders into polystyrene or cardboard boxes and scanning and printing labels, ensuring that the orders are correct and packaged appropriately. You are responsible for ensuring that work areas are kept clean and tidy and maintain strict hygiene and quality standards.
General Operative – Picking:
This role is responsible for picking frozen customer orders to the exact specifications of the orders by lifting, moving and stacking products using trolleys. This will involve working at temperatures of up to -18 degrees (full training and PPE will be provided).
General Operative – Service Crew:
This role is responsible for ensuring the packing stations have the appropriate stock of equipment required to pack and distribute orders. This role will also provide cover for the Dry Ice function, which will involve packing orders with dry ice and operating the strapping machine.
Each position available, will require a level of flexibility to learn and support the other roles from time to time as business needs require. All the roles require the ability to work in a physically demanding environment, the ability to read and adhere to food safety standards. Manual handling, as well as pushing, pulling trolleys and moving and lifting orders is required in all roles. Experience of working within a busy team and the ability to work under pressure is essential.
To apply, send your CV and covering letter to kintorerecruitment@donaldrussell.co.uk or by post to Donald Russell, Harlaw Road, Inverurie, Aberdeenshire, AB51 4FR – quoting “General Operative” as the reference. If you have a specific preference for any role, please make that clear on your application by indicating either Packing, Picking or Service Crew.
Our HR function is a critical part of our business. Reporting into our Head of HR and Development the HR Advisor is a valued and important part of our management team.
The HR Advisor will provide generalist HR support service to all Donald Russell Departments, supporting colleagues and line managers to achieve the company objectives, contributing to the development of our culture and colleague engagement across the business. This is a wide and varied role where no two days are ever the same and being part of a small team, the HR advisor has a great opportunity to make a real impact on the business and our employee experience.
About the role:
• Provision of guidance and support to line managers and employees the areas of recruitment, employee relations, succession planning, organisational development, training and performance management.
• Advise managers on the effective application of employment law and our policies and procedures, treating colleagues fairly, in line with good practice and legislative requirements whilst meeting business needs.
• Co-ordination of the recruitment cycle from start to finish, including onboarding and the delivery of inductions.
• Administration of all HR related documentation through the employment lifecycle including the preparation and issue of contracts of employment, changes to terms and conditions of employment and leavers documentation, updating the payroll function of all changes.
• Co-ordination of referrals to Occupational Health and monitoring long term sickness.
• Responsible for ensuring all HR information is managed: updating and providing reports from the Donald Russell systems.
• Be a HR systems super user for Softworks, co-ordinating training and maintaining the integrity of the data.
• In conjunction with line managers, identify staff development and training needs, sourcing and booking appropriate courses and providers.
• Co-ordinating the Apprentice Scheme within Donald Russell liaising with line managers, external training organisations and other third parties such as Skills Development Scotland and DYW.
• Liaison with schools and attendance at career/recruitment fairs to promote Donald Russell as an Employer of Choice.
• Supporting employee communications and engagement activities such as listening groups and the employee focus group.
• Support the development and maintenance of the HR strategy and participate in ad hoc projects as they arise.
• Responsible for Disclosure Scotland checks for applicable staff.
• Maintain a high level of ‘continuing professional development’ by undertaking training, attending networking events and reading professional updates to maintain an up to date knowledge of employment law and best practice in HR.
About you:
You have several years generalist experience within a HR function and a CIPD Qualification is preferred along with experience of dealing with complex people issues, including change management, coaching, discipline and grievance.
You must have:
• An excellent knowledge of UK employment legislation and HR best practice along with the ability to put this into practice.
• Excellent oral and written skills.
• Excellent interpersonal skills with the ability to build relationships across the business.
• Good organisational ability, excellent numeracy skills with an eye for detail.
• Proficiency in the use of Microsoft Office and HRIS knowledge.
You need to be:
• A self-starter with great organisational ability, the ability to multi task and prioritise well.
• An excellent communicator with the ability to develop strong working relationships with colleagues at all levels within business.
• Someone who demonstrates a high level of integrity when dealing with sensitive issues and confidential information.
• A pragmatic, open and approachable colleague can build trust across the business.
• Driven by a desire to produce excellent work, both individually and as part of a highly motivated team.
• A genuine Values Champion who will demonstrate the behaviours that underpin our values.
• Treat every £ as your own, Honesty, Integrity, Unity, Customer focused.
• Interested OR even passionate about good food.
To apply for this post, please send your CV and covering letter to hr@donaldrussell.co.uk or by post to Donald Russell, Harlaw Road, Inverurie, Aberdeenshire, AB51 4FR.
The closing date for this post is 15th October 2023.
We value our staff
Annual leave allowance, depending on service of up to 34 days including public holidays
Generous staff discount on products
Volunteering leave
Life assurance 4 x salary
Pension scheme
Employees wellbeing services
Cycle to work scheme
Free flu vaccinations
Long service awards
Free car parking on site
At Donald Russell we firmly believe that we need to have great people to enable us to be the very best. That’s why the way we work together and how we treat each other are so important to us.
Donald Russell is a family owned business. We care about each other and look out for one another. Trust and teamwork matter hugely to us. We believe in the quality of our product and we take great pride in what we do.
Interested in working with us?
To apply for any of these vacancies please forward a covering letter and your current CV by email or post to the address on the relevant job profile. Alternatively for general enquiries about working for Donald Russell please email hr@donaldrussell.co.uk
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