What is Donald Russell doing?
First and foremost, we’re looking after our staff while they’re working hard to make sure your orders get to you. As we’re providing food, our staff are key workers who are still allowed to come to work. Anyone who can is working from home, and we’ve implemented strict social distancing measures for those who are still here.
All non-essential travel has been cancelled, and we are using technology to facilitate remote meetings. Any vulnerable or high-risk colleagues are being fully supported so they do not find themselves in a risky situation.
What about delivery dates?
Due to the increase in the number of orders, delivery availability is further ahead than usual. We are now delivering within 7 days of orders being placed. So please do bear this in mind when you get in touch – you might want to add a few extra items.
Will products be replaced without warning
If you’ve been able to order it, you’ll receive it. So when you place your order, you can be sure we won’t send any replacement items you don’t know about, or empty your “basket” before your delivery date.
Can I order for someone else?
Most of us have relatives or neighbours who we’re concerned about. Remember, we’re happy to help them too. You can place an order of nutritious, delicious food for contactless delivery anywhere in the UK, which is a comfort when you can’t be there to check on them in person.