
About Us
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A brief historyHaving taken our name from co-founders; Scottish farmer William Donald and Master butcher John Stone, who traded under "Russell Meats", Donald Russell opened its doors to trade customers in 1974. In its early years, Donald Russell supplied gourmet meats to a growing number of highly reputed restaurants and hotels in the UK and worldwide, from Kensington Place and Simpson's-in-the-Strand to the Raffles Hotel in Singapore and The Grand Hotel, Monte Carlo. We've come a long way in our 37 year history, and over the past decade donaldrussell.com has managed to build a reputation as THE place to buy meat online. This is an up-to-the-minute way of purchasing your goods with cooking tips and advice available at the click of a button. Of course Donald Russell has overcome many challenges during this time. Click here to view our 'Back from the Brink' video. |
What makes us different?Donald Russell has built its reputation on a number of unique factors below and kept it through an uncompromised commitment to excellence. Our passion
Hans Baumann, Managing Director"If it wasn't for the dedication and passion of the whole team here, we would just be another butcher, but as it stands we're lucky enough to have established a commitment throughout every department of the company which makes us the trusted and demanded butcher we are today. "
Our customer service
Friederike Clasen - Customer Experience Manager"Our attention is completely focused on our customers. We make sure that customers not only love the meat and other foods they buy from us but also enjoy shopping with us. Our dedicated staff make this possible. As Customer Experience Manager, I make myself available to talk to all customers about all possible issues regarding our products and services. We treat our customers as friends and are always looking for ways to get the best for them, whether it is a special request or just a routine meat delivery. We will go out of our way to prove that our effort is hard to match. I know that our products are of superb quality in every aspect but particularly in taste and it is only natural that we want to share that with others. We love to hear your feedback whether it is online or over the phone and are constantly using it to further improve our service."
The sourcing of our meat
Only the best producers qualify to supply our meat and the welfare of their animals must be paramount as this yields the most tender and flavoursome meat - something that our buyers have an expert eye for. It is important that the animal must have good conformation (an even fat covering to you and me) and excellent marbling - to a trained eye this is obvious and nothing less will do. This is, however, only half the process and the meat is then hung the old-fashioned way on the bone, here in Inverurie, to allow the rich flavours to develop and for tenderness to optimise. The standard of our butchery
Traditional maturing
Product development
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