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FAQs

We never compromise on quality, but how do we ensure our products are up to scratch?

Taste tests are our secret weapon when it comes to guaranteeing the quality of our products; we cook our products in the development kitchen on a daily basis.

How do you select your meat and where is it sourced from?

All Donald Russell meat is sourced, where possible, from local suppliers or reputable farms across the U.K by our experienced team of buyers.

Regular and unannounced inspections from recognised monitoring bodies (Quality Meat Scotland & Scottish Executive Environment & Rural Affairs Department) are the best way to uphold our stringent measures.

What if I am not happy with the quality of my products?

We know that all the hard work and dedication we put in at our end guarantees one thing - the best quality, best value food you've ever tasted. And that's exactly why we offer a no quibble money back guarantee on all our products if you've ever tasted better.

Please contact an advisor on 01467 629666 if you are not happy with the quality of your products.

How are your star ratings decided?

Our product star rating system is generated by genuine customer reviews. The ratings are based on service, quality and taste and are published on a monthly basis.