Privacy Policy & Data Protection Act

The Information We Need and How We Use It

When you place an order with Donald Russell via our website (Donaldrussell.com), over the telephone through our contact centre or by post, as well as the items you have selected, we collect personal information about you to enable us to fulfil your order. The information that you share with us may be used to keep you in touch with our latest promotional offers, new products and your account information. We may contact you by mail email or telephone. If you would prefer us not to contact you by any of these methods, or wish to change your preferences at any time, simply let us know. We require your name, delivery address, e-mail address (if your order is placed online), credit / debit card number and card expiry date and the three or four digit security code from the back of your card. We need these details to process your order and on rare occasions to inform you of any delays or problems with items in your order. Without this information, we will not be able to process your request or notify you of acceptance of your order. We request a contact telephone number too so that we may contact you urgently if there is a problem your order or its delivery. We may, unless you advise us otherwise, pass this contact number to our couriers or other agents in case they need to contact you to arrange the processing or delivery.

When you register with us the information that you share will allow us to contact you with notifications of special offers, promotions and other correspondence from us via mail, email, SMS and a few times a year by telephone. If you don’t want to receive our email communications, you must un-tick the relevant box on the registration page. If you leave the box unchecked you will not receive these notifications. You can always opt-out of promotional emails by unticking the box on the registration page or by using the unsubscribe link at the bottom of any such email correspondence.

You can of course update and change your preferences on how we contact you with offers and time limited promotions for example our sales, at any time by calling us on 01467 629666, telling us during a call you have received or by sending an email to info@donaldrussell.co.uk

Security Of Your Information

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is transferred, to minimise the risk of the data being intercepted before it is received by our systems. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We may wish to pass your details to trusted third-parties whose offers we believe may be of interest to you. If you would prefer not to enjoy this service then please contact us to inform us of your preference.

Internal Confidentiality Within Donald Russell

Within Donald Russell we protect your privacy in 3 ways:

    • Access to customer account information is limited to those who need access for the performance of their job.
    • We use full login and password controls on our sales control system.
    • Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

 

Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can contact us by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.

Use of 'Cookies'

Our cookies do not contain any personal information about you and are used to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.

Consent

Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

Credit Card Security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not store your credit card numbers when you place an order, nor do we allow you to store this number in your account. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We use PGP software to encrypt your details as they are transferred to our database. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer. .