Charges
Charges for export
All export deliveries outwith UK will occur a delivery charge of £20.95.
Charges for delivery to remote areas
The following postcodes will incur an additional £7 surcharge. Please note these charges will not show on your order confirmation e-mail but will be added when your order is invoiced.
| Area | Postcodes | Surcharge |
| Northern Ireland | All postcodes beginning BT | £7.00 |
| Guernsey | All postcodes beginning GY | £7.00 |
| Shetland | All postcodes beginning ZE | £7.00 |
| Orkney | All postcodes beginning KW | £7.00 |
| Jersey | All postcodes beginning JE | £7.00 |
| Highlands Islands | Some postcodes beginning HS | £7.00 |
Due to shipping schedules, delivery may take 3-4 days. If you have any questions please call or service line on 01467 622044 or email service@donaldrussell.co.uk
At present we are unable to deliver certain products to Isle of Man
Chilled or frozen
We professionally freeze your order, free of charge. Our specialised freezers allow us to shock freeze your goods, locking in taste and nutrients that could otherwise be lost, and ensuring that you get the highest quality products delivered to your door.
The Benefits of Shock Freezing:
It's Fresher - Our freezers chill faster and at much lower temperatures than home-freezing, which locks in the freshness. With professional shock freezing, your meat loses less fluid, so it stays juicy and succulent when it's cooked.
It's Safer - Your meat goes into our freezer straight after cutting and consequently it contains very little bacteria. It leaves our freezers nearly twice as cold as with conventional home freezers which better prevents bacterial development.
It's Convenient - Your food arrives frozen solid in conveniently sized portions, ready to pop straight into your freezer. Each item is clearly labelled and bagged in special packaging that helps prevent freezer burn. Use it when you're ready - simply allow your meat to thaw in the pack for maximum freshness.
For maximum quality always ask us to freeze your order.
Mixed orders
For health and safety reasons, we cannot mix chilled and frozen products in the same order. If your order includes any product marked as
"Supplied Frozen Only" we will professionally freeze all of your goods at no extra cost.
Our range also includes certain products, such as our bacon and smoked salmon, which cannot be delivered frozen. These products will be delivered separately from any frozen goods you have ordered. In these cases we will make every effort to match your orders so that they are delivered at the same time and date.
Donald Russell packaging
At Donald Russell, we have pioneered new ways of packaging your top quality meat to ensure it arrives with you in perfect condition.
Vacuum packing
We use professional vacuum packing machines to extract all the air from your packs of meat. Vacuum packing is preferred by top chefs because:
- It's the natural way to keep your meat fresher for longer
- It prevents juices from escaping so it keeps your meat succulent
- Vacuum packed products take up very little room in your fridge or freezer
- Our special packaging helps to protect your meat from knocks and freezer burn
- The packs are clean and easy to handle
- Our heavy grade vacuum packs are suitable for home freezing and thawing.
Vacuum packing
Your order is made up the day before your requested delivery date and sent by overnight courier. All your goods are packed in presentation boxes and securely wrapped in ice packs and bubble wrap. Your order is then placed in a strong, re-usable cool-box which prevents warming and protects your goods from knocks and bumps. Independent tests have shown that our unique travel packs keep your order frozen (or chilled if requested) during transit.
Packaging diagram;
